Abstract. When appealing to the court with a claim for compensation of moral harm, caused by the poor provision of medical services, there is an ambiguous judicial practice. On the basis of its analysis the following recommendations on the most debatable issues are given: in what cases it is advisable to apply for compensation for moral damages, who has the right to receive it, who is responsible for the compensation, who and what documents should be presented as evidence of a poor medical care, who determines the amount of compensation for moral harm, etc.