Contacts

Procedure for processing citizens’ appeals

1. This Procedure regulates the procedure for processing citizens’ appeals to the editorial office of the online publication Izvestija of Saratov Military Institute of the National Guard Troops in accordance with Federal Law No. 59-FL dated May 2, 2006, “On the Procedure for Processing Citizens’ Appeals in the Russian Federation.”

2. Citizens’ appeals are accepted:
– in written form at the address: 158, Moskovskaya st., Saratov, 410012;
– in electronic form at the address: svki.izvestiya@bk.ru.

3. A written appeal must contain:
– the name of the state body or the name of the official, or the name of the legal entity (in this case, the editorial office of the online publication);
– the applicant’s full name;
– the mailing address for sending a response;
– the essence of the appeal;
– the date and signature.

4. The appeal will be considered within 30 calendar days from the date of registration of the appeal.

5. Appeals that are not subject to consideration in accordance with Federal Law No. 59-FL:
– anonymous appeals;
– appeals that contain obscene or insulting expressions;
– appeals that contain threats to the life, health, and property of an official;
– appeals that have been resolved by court decisions that have entered into force;
– appeals that contain a question to which the applicant has previously received a written response on the merits.

6. The response to the application is sent to the applicant at the address provided by them.